Privacy Policy

Last updated: May 28, 2026.

1. Introduction

Welcome to Lukki Casino (lukkicasino-nz.org). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the data of our New Zealand punters.

When you use our services to play your favorite pokies, manage your NZD account, or process transactions via POLi, Visa, Mastercard, Neosurf, or cryptocurrency, you entrust us with your personal details. We take this responsibility seriously. In compliance with the New Zealand Privacy Act 2020, we ensure that your data is handled with the highest level of care. If you have any questions, please reach out to our team at [email protected].

2. Information We Collect

To provide a top-tier gaming experience that is "sweet as," we collect various types of information. This data helps us ensure fast withdrawals and secure gameplay.

Registration Information: When you create an account, we collect your name, date of birth, residential address, and email address.
Verification Data: To comply with anti-money laundering (AML) regulations and Department of Internal Affairs guidelines, we may require copies of government-issued IDs, utility bills, or proof of address.
Transaction Information: We track your deposits and withdrawals in NZD, including records related to POLi, bank transfers, and crypto wallet addresses.
Technical Data: We collect information about your device, IP address, browser type, and operating system to improve our site performance.
Gaming History: We maintain records of your activity on our pokies and other games to ensure fair play and responsible gambling monitoring.
Communications: Any correspondence sent to [email protected] is stored to assist with service improvements.

3. How We Use Your Information

We use the data collected to provide, maintain, and improve our services. Our primary objectives include:

Account Management: Maintaining your account profile and ensuring your balance and game history are accurate.
Security and Compliance: Verifying your identity to prevent fraud, underage gambling, and money laundering, as required by the Gambling Commission NZ.
Transaction Processing: Facilitating deposits and "fast withdrawals" via your preferred methods, such as POLi or credit cards.
Customer Support: Responding to your queries and resolving any issues you may face while playing.
Personalization: Offering bonuses and promotions that our keen punters may find relevant.
Responsible Gambling: Monitoring account activity to detect signs of problem gambling and providing resources like the Problem Gambling Foundation (0800 664 262).

4. Legal Basis for Processing

Under the New Zealand Privacy Act 2020, we process your personal data based on several legal grounds:

Contractual Necessity: Processing is required to perform the services you have signed up for, such as processing a withdrawal of your winnings.
Legal Obligation: We are bound by New Zealand law to maintain records for regulatory auditing and AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) compliance.
Legitimate Interests: We use data to secure our platform, protect against cyber threats, and improve the user experience for all our players.
Consent: Where you have explicitly opted into marketing communications or other optional services.

5. Disclosure of Information

We do not sell your personal information. We only share your data under the following circumstances:

Service Providers: We may share data with trusted third-party partners who assist in payment processing (e.g, POLi), identity verification, and hosting services. These partners are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information if required by the Department of Internal Affairs, law enforcement, or other regulatory bodies to comply with legal processes.
Business Transfers: If ownership of Lukki Casino changes, your data may be transferred to the new owner, provided they adhere to equivalent privacy standards.

6. Security of Your Information

We employ industry-standard encryption technologies to protect your data. All sensitive transactions, particularly those involving your NZD deposits, are secured using Secure Socket Layer (SSL) technology. We store information in secure environments that are protected from unauthorized access, modification, or disclosure.

While we strive to implement the best security measures, no digital platform is 100% immune to breaches. We urge all our punters to keep their login credentials, including passwords and 2FA codes, confidential.

7. Your Rights Under New Zealand Law

As a user based in New Zealand, you have specific rights regarding your personal information under the Privacy Act 2020:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: If your details are incorrect or outdated, you have the right to request that we update them.
Right to Deletion: Under certain circumstances, you may request that we delete your account information, provided we are not legally required to retain it for regulatory purposes.
Right to Withdraw Consent: You can opt out of marketing communications at any time by contacting [email protected] or using the unsubscribe link in our emails.

To exercise these rights, please send an email to our privacy team at [email protected]. We will respond to your request within the timeframe required by law.

8. Retention of Data

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. For regulatory purposes, including the Gambling Commission NZ requirements, we may be obligated to store transaction records and identity verification documents for a minimum period (typically 5 to 7 years) after your account is closed.

9. Cookies and Tracking Technologies

We use cookies to enhance your experience on our platform. Cookies are small text files stored on your device that help us:

Remember your login status and account preferences.
Analyze site traffic and identify which pokies are most popular.
Ensure the safety of your account by detecting irregular login attempts.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of certain site features.

10. Responsible Gambling and Privacy

We are deeply committed to the well-being of our punters. Your usage patterns regarding play time and deposit frequency are monitored to help identify potential gambling harm. If we suspect a player is struggling, we may contact you to discuss support options.

We highly recommend the services of the Problem Gambling Foundation. If you or someone you know needs help, please contact them at 0800 664 262. Your privacy is maintained during such interactions.

11. International Transfers

As a global operator, your data may be processed on servers located outside of New Zealand. In such cases, we ensure that the recipients of the data provide a level of protection comparable to the requirements of the New Zealand Privacy Act 2020 through robust contractual clauses.

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We will notify you of significant changes via email or through a notice on our website. We encourage you to review this page periodically to stay informed about how we handle your data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to provide feedback, please feel free to reach out. We are always "keen" to assist our players.

Email: [email protected].

Chur for trusting us with your privacy. We hope you have a great time exploring our range of pokies and enjoying the fast service we provide.